<div><b style="font-size: 18px">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.</div><div><br></div><div>Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months.&nbsp;</div><div><br></div><div>We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital and Founder’s Fund.&nbsp;</div><div><br></div><div><br></div><div><b style="font-size: 18px">Role Summary</b></div><div><br></div><div><span style="font-size: 14.6667px">As Lead Recruiter, your primary responsibility will be to partner with hiring managers across all aspects of the recruiting funnel. You will perform full-cycle sourcing and recruiting with an emphasis on technical positions. You will be responsible for providing a best in class experience for all candidates, and will contribute to Citizen's diversity and inclusion initiatives. Supporting the development of scalable and repeatable recruiting processes is at the forefront of this role.</span></div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.

Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months. 

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund. 


Role Summary

As Lead Recruiter, your primary responsibility will be to partner with hiring managers across all aspects of the recruiting funnel. You will perform full-cycle sourcing and recruiting with an emphasis on technical positions. You will be responsible for providing a best in class experience for all candidates, and will contribute to Citizen's diversity and inclusion initiatives. Supporting the development of scalable and repeatable recruiting processes is at the forefront of this role.


<li>Collaborate with hiring managers to understand business requirements and objectives</li><li>Execute full-cycle recruiting across all disciplines with heavy emphasis on technical recruiting</li><li>Consistently deliver results in filling open requisitions with an excellent eye for top-tier and engaged candidates</li><li>Generate a high-volume pipeline of qualified candidates</li><li>Implement creative sourcing strategies and recruiting campaigns </li><li>Continuously develop methods to improve processes</li><li>Find innovative ways to seek out talent and maximize efficiency of our assessment process</li>

<li>4-5 years of full-cycle recruiting experience in a fast-paced environment</li><li>Proven results-oriented track record of meeting or exceeding established metrics and goals</li><li>Knowledge of recruiting and sourcing tools</li><li>Proficiency in using modern applicant tracking systems</li><li>Keen judgment of people’s motivations, potential, and fit</li><li>Strong drive and organization</li>

<div><b style="font-size: 18px">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.</div><div><br></div><div>Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months.&nbsp;</div><div><br></div><div>We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital and Founder’s Fund.&nbsp;</div><div><br></div><div><b style="font-size: 18px">Role Summary</b></div><div><br></div><div>At Citizen we ship early and often, and you will have the opportunity to own as much of that process as you can-- from ideation and planning to development and launch. You will work closely with product and engineering teams to deliver a simple and thoughtful experience for all features we build.</div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.

Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months. 

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund. 

Role Summary

At Citizen we ship early and often, and you will have the opportunity to own as much of that process as you can-- from ideation and planning to development and launch. You will work closely with product and engineering teams to deliver a simple and thoughtful experience for all features we build.


<li>Collaborate closely with Product and Engineering to define and deliver features</li><li>Design wireframes, flows, sketches and high-fidelity visuals for your features</li><li>Design a cohesive UI architecture, interface, and interaction flow for the Citizen mobile app</li><li>Champion and communicate ideas across our Product and Engineering teams</li><li>Work closely with Engineering to ensure high-quality feature implementation</li><li>Design with an awareness of constraints and limitations as they apply to each platform (iOS, Android, web)</li><li>Help run qualitative research, identifying needs and pain points to inform feature development</li>

<li>5+ years of experience working in Product Design, ideally with a focus on mobile design</li><li>An exceptional portfolio, showcasing a foundation in Typography, Interaction and Visual Design</li><li>Knowledge of up-to-date UX best practices for mobile platforms</li><li>Experience with prototyping as a means to communicate design solutions</li><li>Strong understanding of user-centered design methodologies, usability principles, mobile platform design guidelines, with the ability to create detailed specifications and style guides</li><li>Enjoys coaching and collaborating with others</li>

<div><b style="font-size: 11pt">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.</div><div><br></div><div>Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months.&nbsp;</div><div><br></div><div>We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital and Founder’s Fund.&nbsp;</div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.

Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months. 

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund. 


<li><b>Scaling:</b> We have one of the fastest growing organic user bases in NYC, and right now we’re geo-restricted to New York City and San Francisco. Soon we will launch nationwide and we need to support that scale. A Citizen international launch will follow. </li><li><b>Bursting:</b> Without warning, a major incident occurs and multiple users begin live-streaming video into the app. We notify the entire user base, causing a massive burst of simultaneously connected clients. The core systems we build need to efficiently support traffic that can grow to hundreds of thousands of concurrent users today, and millions in the future. </li><li><b>Analytics:</b> We want to alert users to incidents that matter to them, in a way that scales across different geographic densities and demographics.</li><li><b>Mobile video streaming:</b> Our app will ingest high-quality video at low-latency, transcode, and redistribute the video to external media outlets seamlessly.</li><li><b>Extracting signal from noise:</b> During major breaking news events, tensions are high and a lack of information persists. We build tools to raise facts and suppress noise.</li><li><b>FM radio:</b> We use software-defined radios to consume all radio dispatch in NYC, SF and eventually every major city, whether analog, digital, or trunked.</li>

<li><b>Mobile:</b> Swift (iOS), Java/Kotlin (Android)</li><li><b>Web: </b>React.js</li><li><b>Server:</b> Go, Node (for isolated systems)</li><li><b>Systems: </b>MySQL, Redis, Kafka, Firebase (for isolated systems)</li><li><b>Infrastructure: </b>Kubernetes on GCP</li>

Our Stack - languages and technologies we use and teach

<li>While we launched on iOS first, we've found we have a significant, fast-growing base of Android users that in many neighborhoods has already surpassed iOS. The Senior Android Engineer will drive our mobile product execution for the Android platform in concert with the iOS engineers.</li><li>We view Android as a core offering, not as a follow-on to iOS. We want to be able to launch and experiment with new features in both.</li><li>Work with Product and Design to define and iterate on product scope and features.</li><li>Collaborate with iOS, Backend, and Data Science to build and launch new features, as well as re-architect and maintain existing features.</li><li>Collaborate across Engineering with designs, code reviews, and whiteboard sessions. We strive to eliminate errors and wasted cycles developing code.</li><li>Demonstrate rigor with code quality, best practices, and code review, while understanding product tradeoffs.</li>

<li>Bachelor’s Degree in Computer Science or related field</li><li>5 years experience as a developer building applications for Android</li><li>Proficient in Java/Kotlin with strong object-oriented development</li><li>Stays current on Android platform developments</li><li>Champions best practices to ensure performance, quality, and responsiveness for mobile applications</li><li>Enjoys teaching and collaborating with others</li>

<li><b>Mobile:</b> Swift (iOS), Java (Android)</li><li><b>Web: </b>React.js</li><li><b>Server:</b> Go, Node (for isolated systems)</li><li><b>Systems: </b>MySQL, Redis, Kafka, Firebase (for isolated systems)</li><li><b>Infrastructure: </b>Kubernetes on GCP</li>

<li>Work as an architect and developer, designing and building our systems for scale, modularity, and flexibility without compromising on reliability.</li><li>Deliver backend systems with an attention to high availability, low latency and scalability.</li><li>Build and operate infrastructure, toolset, and deployment pipelines.&nbsp;</li><li>Take operational responsibility for the services we build.</li><li>Work with proven open source tools, rather than bespoke custom implementations.</li><li>Work closely with our Data Science, Mobile, and Frontend teams to deliver a consistent experience to our users in real-time.</li><li>Demonstrate rigor with code quality, best practices, and code review, while understanding product tradeoffs.</li>

<li>Bachelor’s Degree in Computer Science or related field.&nbsp;</li><li>5 -10 years engineering experience, focusing primarily on backend development.</li><li>Hands-on experience with some of the following: video streaming; scalable SQL; tuning distributed systems; devops at scale; software defined radios; digital signal processing.</li><li>Experience with large code bases in systems languages like C, Go, Java, Python, etc.</li><li>Enjoys teaching and collaborating with others.</li>

<div><b style="font-size: 11pt">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.</div><div><br></div><div>Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months.&nbsp;</div><div><br></div><div>We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital and Founder’s Fund.&nbsp;</div><div><br></div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.

Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months. 

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund. 



<li>Our core challenges come from intersecting our growing internal datasets on user behavior and real time crime, fire, and medical incidents with large, messy external datasets from governmental and private sources.</li><li>Work with a wide array of real-world data sources to help drive Company strategy, guide product roadmap, and enhance user engagement.</li><li>Execute ad hoc analyses and special projects as we operationalize our data driven insights </li><li>Work with the executive team in support of our mission by helping inform Mayors, Governors, Chiefs of Police, and other public figures with data-led analysis of the impact of Citizen on crime</li><li>Work with Engineering to evangelize data best practices and implement scalable data analytics solutions.</li>

<li>Bachelor’s Degree in Computer Science, Math, Statistics, or related quantitative field.</li><li>3+ years of experience in data science or analytics.</li><li>Strong knowledge of relational databases and ability to write SQL code at an expert level.</li><li>Strong working experience with excel &amp; data visualization</li><li>Bonus Points: Proficiency in programming/scripting and experience with statistical packages like R, Python/Pandas, etc.</li><li>Ability to learn and adapt to new databases and tools</li><li>Aptitude with numbers, intellectual curiosity about metrics and measuring impact.</li><li>Enjoys teaching and collaborating with others.</li>

<li>Our core challenges come from intersecting our growing internal datasets on user behavior and real time crime, fire, and medical incidents with large, messy external datasets from governmental and private sources.</li><li>Work with a wide array of real-world data sources, with an inclination towards experimentation, to find new and better data sources that allow us to further customize our users’ notifications and overall experience.</li><li>Work with the executive team in support of our mission by helping inform Mayors, Governors, Chiefs of Police, and other public figures with data-led analysis of the impact of Citizen on crime</li><li>Lead projects that derive value from our unique, rich, and rapidly growing data.</li><li>Distilling questions, wrangling data, and driving decisions with data analytics.&nbsp;</li><li>Work with Engineering to evangelize data best practices and implement data analytics solutions.</li><li>Working with Product to inform prioritization of roadmap through data analytics</li>

<li>Bachelor’s Degree in Computer Science, Math, Statistics, or related field.</li><li>5+ years of experience in data science or analytics.</li><li>Proficiency in programming/scripting and experience with statistical packages like R, Python/Pandas, etc.</li><li>Strong knowledge of relational databases and ability to write SQL code at an expert level. </li><li>Aptitude with numbers, intellectual curiosity about metrics and measuring impact.</li><li>Enjoys teaching and collaborating with others.</li>

<div>Citizen’s mission is to protect the world. We open up the 911 system to everyone, creating access to real-time crime and safety information.&nbsp;</div><div><br></div><div>We send millions of crime, fire, and other safety notifications each month, alerting our users to emergencies and dangerous situations near them. By increasing situational awareness and transparency, we hope communities will become safer than ever before. We’re currently operating in New York, San Francisco, Baltimore, Los Angeles, and Philadelphia, with more cities coming very soon.&nbsp;</div><div><br></div><div><i>We are looking for a Field Operations Lead to help own hardware deployment and technical support. This job is based out of our New York City office, but involves up to 50% travel.</i></div><div><br></div><div><b>Why Is This Role Important?</b></div><div>Our team builds and manages infrastructure to ingest and analyze data feeds used to send out these safety alerts. Without growing and maintaining our hardware infrastructure, we can’t effectively serve our users. As a Field Operations Lead, you’ll own deployment and maintenance of our infrastructure, from QA all the way to on-site deployment.</div>

Citizen’s mission is to protect the world. We open up the 911 system to everyone, creating access to real-time crime and safety information. 

We send millions of crime, fire, and other safety notifications each month, alerting our users to emergencies and dangerous situations near them. By increasing situational awareness and transparency, we hope communities will become safer than ever before. We’re currently operating in New York, San Francisco, Baltimore, Los Angeles, and Philadelphia, with more cities coming very soon. 

We are looking for a Field Operations Lead to help own hardware deployment and technical support. This job is based out of our New York City office, but involves up to 50% travel.

Why Is This Role Important?
Our team builds and manages infrastructure to ingest and analyze data feeds used to send out these safety alerts. Without growing and maintaining our hardware infrastructure, we can’t effectively serve our users. As a Field Operations Lead, you’ll own deployment and maintenance of our infrastructure, from QA all the way to on-site deployment.


<li>Maintain and coordinate our parts and hardware inventory</li><li>Assemble and QA hardware devices alongside our engineering team</li><li>Occasionally travel to new cities prior to launch to set up or maintain hardware&nbsp;</li><li>Coordinate all shipping, deployment, and maintenance schedules</li><li>Remotely guide non-technical audiences through installation or troubleshooting over the phone</li><li>Monitor device metrics to identify potential issues and facilitate resolution</li>

<li>Be an A+ problem-solver, thinking critically to get to the root of problems</li><li>Highly-organized and able to manage a complex build, QA, and deployment schedule</li><li>Be able to configure network/IP settings in various environments</li><li>Know how to simplify technical concepts when conducting step-by-step hardware/software support</li><li>Be comfortable managing complex spreadsheets or equipment databases</li><li>Be comfortable traveling up to 50% of the time (will vary)</li><li>Nice to have: Experience configuring RF equipment/understanding of RF theory</li>

<li>While our public facing profile is currently entirely mobile, we want to make information about public safety consumable through the web as well.</li><li>Already we have a significant internal tool for managing real-time audio feeds from multiple 911 systems as well as controlling the flow of information in our app, we want to make this publicly available.</li><li>Focus primarily on frontend development, working with vanilla JavaScript and React. Additionally, you will work with backend developers who are using Go and Node.</li><li>Work closely with Product Managers and Product Designers to create intuitive user experiences.</li><li>Collaborate closely with Data Science, Mobile, and Backend Engineering to optimize the frontend architecture and user experience.</li><li>Demonstrate rigor with code quality, best practices, and code review, while understanding product tradeoffs.</li>

<li>Bachelor’s Degree in Computer Science or related field.</li><li>5-7 years experience with frontend development, working on large scale, high traffic/performance web applications&nbsp;</li><li>Expert understanding of both with vanilla Javascript, as well as frontend frameworks such as React, Angular, Vue.</li><li>Some experience with backend development (Node or Go experience ideal)</li><li>Experience working on  scalable, distributed systems in a fast paced environment</li><li>Solid understanding of build tools like Webpack, Gulp, Broccoli or Parcel.</li><li>Experience testing code with tools like Jest, Enzyme, Mocha or QUnit.</li><li>Enjoys teaching and collaborating with others.</li><div><br></div>

<div><b style="font-size: 11pt">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we are making communities safer than ever before.</div><div><br></div><div>Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million crime notifications each month, alerting users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months.&nbsp;</div><div><br></div><div>We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital and Founder’s Fund.&nbsp;</div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we are making communities safer than ever before.

Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million crime notifications each month, alerting users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months. 

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund. 


<li><b>Scaling:</b> We have one of the fastest growing organic user bases in NYC and SF. Soon we will launch nationwide and we need to support that scale. A Citizen international launch will follow. </li><li><b>Bursting:</b> Without warning, a major incident occurs and multiple users start live-streaming video. We notify our entire user base, causing a massive burst of simultaneously connected clients. The core systems we build need to efficiently support traffic that can grow to hundreds of thousands of concurrent users today, and millions in the future. </li><li><b>Analytics:</b> We want to alert users to incidents that matter to them, in a way that scales across different geographic densities and demographics.</li><li><b>Mobile video streaming:</b> Our app ingests high-quality video at low-latency and then transcodes and redistribute the video to external media outlets seamlessly.</li><li><b>FM radio:</b> We use software-defined radios to consume all radio dispatch in NYC, SF and eventually every major city, whether analog, digital, or trunked.</li>

<li>Working in Swift at all levels – from networking and websockets to user interfaces and live video.</li><li>Demonstrating rigor with code quality, best practices, and code review.</li><li>Testing code with tools like XUnit.</li><li>Collaborating across engineering with designs, code reviews, and whiteboard sessions. We strive to eliminate errors and wasted cycles developing code.</li><li>Effectively manage our release cycles, balancing feature development with infrastructure investment.&nbsp;</li><li>Collaborate with Android, Backend, and Data Science to build features.</li><li>Work with Product and Design to iterate on and define product scope and features.</li><li>Implement engineering processes and policies that emphasize quality and progress to shape the future of mobile at Citizen.&nbsp;</li>

<li>Bachelor’s Degree in Computer Science or related field&nbsp;</li><li>5+ years experience as a developer building applications, with 3+ years working on iOS applications. Experience building Android applications is a plus.</li><li>Proficient in Swift, or Objective-C, with a deep understanding iOS development best practices a plus.</li><li>Solid understanding of build tools like Carthage or CocoaPods.</li><li>Enjoys coaching and collaborating with others.</li><li>Experience building reusable components</li>

<div><i style="font-size: 11pt">Citizen is hiring. We invite you to apply for Citizen Bootcamp, an intensive training program for candidates who may be qualified to join our Safety Operations Center.</i></div><div><br></div><div><b style="font-size: 16pt">Mission</b></div><div><span style="font-size: 11pt">Our mission is to protect the world. We are building a global safety network of people protecting each other. </span></div><div><br></div><div><b style="font-size: 16pt">Technology</b></div><div><span style="font-size: 11pt">The Citizen movement is powered by technology that generates instant alerts about crime and other emergencies - as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.</span></div><div><br></div><div><b style="font-size: 16pt">People</b></div><div><span style="font-size: 11pt">Our technology is operated by a team of talented analysts who collect, process, and translate crime and emergency signals for the Citizen platform. The Citizen Safety Operations Center protects New York, the SF Bay Area, and will soon launch in several other cities, providing real-time safety alerts to our users. </span></div><div><br></div><div><u style="font-size: 11pt">We're inviting qualified applicants to apply for Citizen Bootcamp, an intensive training program for our Safety Operations Center.</u></div><div><br></div><div><span style="font-size: 11pt">Those who successfully complete the program will join the team as analysts. Please note that we run a 24/7 operation and new team members must have schedule flexibility to take on overnight and weekend shifts. </span></div><div><br></div><div><b style="font-size: 16pt">Qualifications</b></div><div><span style="font-size: 11pt">We need people who are resilient, resourceful, and mission-driven. We're a startup; things move fast. We need you to be adaptable, to think on your feet, and to be focused on the team's success, while constantly striving to improve your own abilities. </span></div><div><br></div><div><i style="font-size: 13pt"><b>Are you our ideal candidate?</b></i></div><div><span style="font-size: 11pt">If so, you probably have a background in public safety, journalism, writing, or another creative field. </span></div>

Citizen is hiring. We invite you to apply for Citizen Bootcamp, an intensive training program for candidates who may be qualified to join our Safety Operations Center.

Mission
Our mission is to protect the world. We are building a global safety network of people protecting each other. 

Technology
The Citizen movement is powered by technology that generates instant alerts about crime and other emergencies - as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.

People
Our technology is operated by a team of talented analysts who collect, process, and translate crime and emergency signals for the Citizen platform. The Citizen Safety Operations Center protects New York, the SF Bay Area, and will soon launch in several other cities, providing real-time safety alerts to our users. 

We're inviting qualified applicants to apply for Citizen Bootcamp, an intensive training program for our Safety Operations Center.

Those who successfully complete the program will join the team as analysts. Please note that we run a 24/7 operation and new team members must have schedule flexibility to take on overnight and weekend shifts. 

Qualifications
We need people who are resilient, resourceful, and mission-driven. We're a startup; things move fast. We need you to be adaptable, to think on your feet, and to be focused on the team's success, while constantly striving to improve your own abilities. 

Are you our ideal candidate?
If so, you probably have a background in public safety, journalism, writing, or another creative field. 


<li>a native English speaker</li><li>an excellent writer with flawless grammar</li><li>conscientious, demonstrating a high attention to detail</li><div><br></div><div>Many people on our team enjoy creative and analytical work, and thrive in roles that require both.</div>

Regardless of your education or work background, you must be 

<li>have an interest in maps and geography</li><li>like police scanners</li><li>be an active user of the Citizen app</li>

Communications Analyst, Safety Operations Center

<div><b style="font-size: 18px">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.</div><div><br></div><div>Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months.&nbsp;</div><div><br></div><div>We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital and Founder’s Fund.&nbsp;</div><div><br></div><div><br></div><div><b style="font-size: 18px">Role Summary</b></div><div><br></div><div>The Product Manager will be instrumental in solving our greatest challenges, including our goal to decentralize operations, scale to handle different use cases, manage complexity and configurability tradeoffs, enhance community features, allow greater content contributions from users, and ultimately reach over 10% of NYC users and beyond. The Product Manager will collaborate closely with the Engineering team to connect business with engineering solutions through product.</div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.

Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months. 

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund. 


Role Summary

The Product Manager will be instrumental in solving our greatest challenges, including our goal to decentralize operations, scale to handle different use cases, manage complexity and configurability tradeoffs, enhance community features, allow greater content contributions from users, and ultimately reach over 10% of NYC users and beyond. The Product Manager will collaborate closely with the Engineering team to connect business with engineering solutions through product.


<li>Work closely with developers and designers to deliver a world-class consumer-facing application</li><li>Communicate with cross-functional and leadership teams to identify product opportunities, gather requirements, and develop user stories</li><li>Set a product roadmap and communicate priorities to the engineering team</li><li>Work with engineering to get new features over the finish line: create wireframes, prototypes, test plans, and release checklists</li><li>Conduct user testing and glean insights from your experiments</li><li>Create and develop metrics to evaluate usage and success of the Citizen app</li><li>Monitor and measure the success of product implementations, iterating as needed to improve mobile user experiences</li>

<li>Bachelor’s Degree in a technical field</li><li>5-10 years experience of consumer product management </li><li>Outstanding product sense </li><li>Practical knowledge of native app development on iOS and Android, along with the associated design patterns</li><li>Understanding of user-centered design as it relates to improving mobile experiences</li><li>Experience writing user stories as a product manager</li><li>Enjoys teaching and collaborating with others</li>

<div><b style="font-size: 18px">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.</div><div><br></div><div>Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months.&nbsp;</div><div><br></div><div>We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital and Founder’s Fund.&nbsp;</div><div><br></div><div><br></div><div><b style="font-size: 18px">Role Summary</b></div><div><br></div><div><span style="font-size: 14.6667px">Citizen is searching for a Product Researcher who will play a key role in understanding the needs and motivations of our users, our Guardian community, and our partners in the public sector (Police Departments / Fire Departments / First Responders / Mayors / Governors / State and Government). In this role, you will be responsible for gathering insights using qualitative and quantitative methods that will drive our product roadmap and strategy.</span></div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.

Since our launch, 6% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months. 

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund. 


Role Summary

Citizen is searching for a Product Researcher who will play a key role in understanding the needs and motivations of our users, our Guardian community, and our partners in the public sector (Police Departments / Fire Departments / First Responders / Mayors / Governors / State and Government). In this role, you will be responsible for gathering insights using qualitative and quantitative methods that will drive our product roadmap and strategy.


<li>Create, develop, and foster relationships with Government agencies, first responders, etc. to bring Citizen nationwide</li><li>Work closely with product teams to identify important research questions</li><li>Introduce the discipline of research to Citizen, while advocating for people who use our products</li><li>Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions</li><li>Generate insights that shape how product teams think about medium and long-term product strategy</li><li>Work cross-functionally with product management, data science, engineering, and marketing</li><li>Communicate insights in creative and compelling ways</li><li>Hire and grow a team of researchers</li>

<li>B.A/B.S. in Computer Science, Human Computer Interaction, Experimental Psychology, or a related field</li><li>5+ years work experience, ideally in consumer tech, growth-stage companies, or a design consultancy</li><li>Prior experience working with consumer products at scale</li><li>Ability to ask, as well as answer, meaningful and impactful questions</li><li>Self­-starter with ability to multi­task and manage time effectively under tight deadlines</li><li>True entrepreneurial mindset with the ability to operate successfully in a growth­ company environment</li>

User Experience Research Manager / User Experience Researcher

Careers at Citizen

Join Forces with Citizen

Protect the World

Benefits

Career Opportunities

Engineering

Android Engineer

Backend Engineer

Data Analyst

Data Scientist

Field Operations Lead

Frontend Engineer

iOS Engineer

Operations

Communications Analyst, Safety Operations Center

Corporate

Lead Recruiter

Design

Product Designer

Product

Product Manager

User Experience Research Manager / User Experience Researcher