<div><b style="font-size: 18px">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div><div><br></div><div><br></div><div><b style="font-size: 18px">Role Summary</b></div><div><br></div><div><span style="font-size: 10.995pt">The balancing act for a Chief of Staff (CoS) at rapidly growing Citizen will be to fulfill the current needs of the CEO and the company while keeping an eye towards assisting in building a team that can own and manage key focus areas and initiatives over time. The CoS will fulfill areas of the company that have a direct impact on the business and product but do not always fit the core job descriptions of the rest of the team. The CoS will be data driven and detail oriented and succeed at facilitating the CEO’s vision, while enabling other members of the leadership team to work together and get decisions at the top made faster. </span></div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.

Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.
We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund. 


Role Summary

The balancing act for a Chief of Staff (CoS) at rapidly growing Citizen will be to fulfill the current needs of the CEO and the company while keeping an eye towards assisting in building a team that can own and manage key focus areas and initiatives over time. The CoS will fulfill areas of the company that have a direct impact on the business and product but do not always fit the core job descriptions of the rest of the team. The CoS will be data driven and detail oriented and succeed at facilitating the CEO’s vision, while enabling other members of the leadership team to work together and get decisions at the top made faster. 


<li>Prioritize corporate strategic objectives</li><li>Thought partner to the CEO on time management challenges, directing efforts of the executive assistant to align with constantly evolving priorities </li><li>Work closely with leadership team fighting fires when necessary </li><li>Monitor progress of key initiatives and ensure that company commitments and priorities are being executed&nbsp;</li><li>Drive strategic planning, business analyses and high priority projects</li><li>Frame decisions for the leadership team with compelling analytics, critical thinking, and strategic recommendations&nbsp;</li><li>Advance key recruiting efforts (role descriptions, recruiting agency partnerships, candidate pipelines)&nbsp;</li><li>Conduct industry research and build models to evaluate various business scenarios or strategies&nbsp;</li><li>Own organizational KPIs and the agenda for strategic planning sessions&nbsp;</li><li>Shift from high-level strategic thinking to stepping in and helping to drive implementation of high priority projects alongside functional teams </li>

<li>Work closely with CEO to prepare communications at all levels including board members, investors, employees and partners&nbsp;</li><li>Facilitate effective use of functional meetings such as weekly leadership team meetings, all hands meetings, and offsites&nbsp;</li><li>Attend Board meetings, take notes, track action items and follow-ups </li>

<li>Drive financing rounds to completion (investor deck, marketing materials, financial models, market sizing </li><li>Assess inbound and outbound investment opportunities and diligence&nbsp;</li>

<li>Act as a “trusted counsel” to Citizen executives, providing insights and analyses on the organization’s operations, key decisions and other business areas</li><li>Partner with leaders to uplevel the quality of deliverables on critical cross-team initiatives and to the CEO</li>

<li>Strong critical thinking and problem solving skills</li><li>Strong organizational skills with excellent relationship building, communication skills and negotiation skills</li><li>Self-starter attitude and track record of seamlessly executing quickly on complex projects with minimal guidance</li><li>Detail oriented with an ability to think strategically and make recommendations</li><li>Excellent data analysis skills</li><li>Excellent written and verbal presentation skills</li>

<div><b style="font-size: 18px">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div><div><br></div><div><b style="font-size: 18px">Role Summary</b></div><div><br></div><div>At Citizen we ship early and often, and you will have the opportunity to own as much of that process as you can-- from ideation and planning to development and launch. You will work closely with product and engineering teams to deliver a simple and thoughtful experience for all features we build.</div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.

Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.
We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund. 

Role Summary

At Citizen we ship early and often, and you will have the opportunity to own as much of that process as you can-- from ideation and planning to development and launch. You will work closely with product and engineering teams to deliver a simple and thoughtful experience for all features we build.


<li>Collaborate closely with Product and Engineering to define and deliver features</li><li>Design wireframes, flows, sketches and high-fidelity visuals for your features</li><li>Design a cohesive UI architecture, interface, and interaction flow for the Citizen mobile app</li><li>Champion and communicate ideas across our Product and Engineering teams</li><li>Work closely with Engineering to ensure high-quality feature implementation</li><li>Design with an awareness of constraints and limitations as they apply to each platform (iOS, Android, web)</li><li>Help run qualitative research, identifying needs and pain points to inform feature development</li>

<li>5+ years of experience working in Product Design, ideally with a focus on mobile design</li><li>An exceptional portfolio, showcasing a foundation in Typography, Interaction and Visual Design</li><li>Knowledge of up-to-date UX best practices for mobile platforms</li><li>Experience with prototyping as a means to communicate design solutions</li><li>Strong understanding of user-centered design methodologies, usability principles, mobile platform design guidelines, with the ability to create detailed specifications and style guides</li><li>Enjoys coaching and collaborating with others</li>

<div><b>About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.

Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.
We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund. 


<li><b>Scaling:</b> We have one of the fastest growing organic user bases in NYC, and right now we’re geo-restricted to New York City and San Francisco. Soon we will launch nationwide and we need to support that scale. A Citizen international launch will follow. </li><li><b>Bursting:</b> Without warning, a major incident occurs and multiple users begin live-streaming video into the app. We notify the entire user base, causing a massive burst of simultaneously connected clients. The core systems we build need to efficiently support traffic that can grow to hundreds of thousands of concurrent users today, and millions in the future. </li><li><b>Analytics:</b> We want to alert users to incidents that matter to them, in a way that scales across different geographic densities and demographics.</li><li><b>Mobile video streaming:</b> Our app will ingest high-quality video at low-latency, transcode, and redistribute the video to external media outlets seamlessly.</li><li><b>Extracting signal from noise:</b> During major breaking news events, tensions are high and a lack of information persists. We build tools to raise facts and suppress noise.</li><li><b>FM radio:</b> We use software-defined radios to consume all radio dispatch in NYC, SF and eventually every major city, whether analog, digital, or trunked.</li>

<li><b>Mobile:</b> Swift (iOS), Java/Kotlin (Android)</li><li><b>Web: </b>React.js</li><li><b>Server:</b> Go, Node (for isolated systems)</li><li><b>Systems: </b>MySQL, Redis, Kafka, Firebase (for isolated systems)</li><li><b>Infrastructure: </b>Kubernetes on GCP</li>

Our Stack - languages and technologies we use and teach

<li>While we launched on iOS first, we've found we have a significant, fast-growing base of Android users that in many neighborhoods has already surpassed iOS. The Senior Android Engineer will drive our mobile product execution for the Android platform in concert with the iOS engineers.</li><li>We view Android as a core offering, not as a follow-on to iOS. We want to be able to launch and experiment with new features in both.</li><li>Work with Product and Design to define and iterate on product scope and features.</li><li>Collaborate with iOS, Backend, and Data Science to build and launch new features, as well as re-architect and maintain existing features.</li><li>Collaborate across Engineering with designs, code reviews, and whiteboard sessions. We strive to eliminate errors and wasted cycles developing code.</li><li>Demonstrate rigor with code quality, best practices, and code review, while understanding product tradeoffs.</li>

<li>Bachelor’s Degree in Computer Science or related field</li><li>5 years experience as a developer building applications for Android</li><li>Proficient in Java/Kotlin with strong object-oriented development</li><li>Stays current on Android platform developments</li><li>Champions best practices to ensure performance, quality, and responsiveness for mobile applications</li><li>Enjoys teaching and collaborating with others</li>

<div><b style="font-size: 11pt">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div>

<li><b>Mobile:</b> Swift (iOS), Java (Android)</li><li><b>Web: </b>React.js</li><li><b>Server:</b> Go, Node (for isolated systems)</li><li><b>Systems: </b>MySQL, Redis, Kafka, Firebase (for isolated systems)</li><li><b>Infrastructure: </b>Kubernetes on GCP</li>

<li>Work as an architect and developer, designing and building our systems for scale, modularity, and flexibility without compromising on reliability.</li><li>Deliver backend systems with an attention to high availability, low latency and scalability.</li><li>Build and operate infrastructure, toolset, and deployment pipelines.&nbsp;</li><li>Take operational responsibility for the services we build.</li><li>Work with proven open source tools, rather than bespoke custom implementations.</li><li>Work closely with our Data Science, Mobile, and Frontend teams to deliver a consistent experience to our users in real-time.</li><li>Demonstrate rigor with code quality, best practices, and code review, while understanding product tradeoffs.</li>

<li>Bachelor’s Degree in Computer Science or related field.&nbsp;</li><li>5 -10 years engineering experience, focusing primarily on backend development.</li><li>Hands-on experience with some of the following: video streaming; scalable SQL; tuning distributed systems; devops at scale; software defined radios; digital signal processing.</li><li>Experience with large code bases in systems languages like C, Go, Java, Python, etc.</li><li>Enjoys teaching and collaborating with others.</li>

<li>While our public facing profile is currently entirely mobile, we want to make information about public safety consumable through the web as well.</li><li>Already we have a significant internal tool for managing real-time audio feeds from multiple 911 systems as well as controlling the flow of information in our app, we want to make this publicly available.</li><li>Focus primarily on frontend development, working with vanilla JavaScript and React. Additionally, you will work with backend developers who are using Go and Node.</li><li>Work closely with Product Managers and Product Designers to create intuitive user experiences.</li><li>Collaborate closely with Data Science, Mobile, and Backend Engineering to optimize the frontend architecture and user experience.</li><li>Demonstrate rigor with code quality, best practices, and code review, while understanding product tradeoffs.</li>

<li>Bachelor’s Degree in Computer Science or related field.</li><li>5-7 years experience with frontend development, working on large scale, high traffic/performance web applications&nbsp;</li><li>Expert understanding of both with vanilla Javascript, as well as frontend frameworks such as React, Angular, Vue.</li><li>Some experience with backend development (Node or Go experience ideal)</li><li>Experience working on  scalable, distributed systems in a fast paced environment</li><li>Solid understanding of build tools like Webpack, Gulp, Broccoli or Parcel.</li><li>Experience testing code with tools like Jest, Enzyme, Mocha or QUnit.</li><li>Enjoys teaching and collaborating with others.</li><div><br></div>

<li><b>Scaling:</b> We have one of the fastest growing organic user bases in NYC and SF. Soon we will launch nationwide and we need to support that scale. A Citizen international launch will follow. </li><li><b>Bursting:</b> Without warning, a major incident occurs and multiple users start live-streaming video. We notify our entire user base, causing a massive burst of simultaneously connected clients. The core systems we build need to efficiently support traffic that can grow to hundreds of thousands of concurrent users today, and millions in the future. </li><li><b>Analytics:</b> We want to alert users to incidents that matter to them, in a way that scales across different geographic densities and demographics.</li><li><b>Mobile video streaming:</b> Our app ingests high-quality video at low-latency and then transcodes and redistribute the video to external media outlets seamlessly.</li><li><b>FM radio:</b> We use software-defined radios to consume all radio dispatch in NYC, SF and eventually every major city, whether analog, digital, or trunked.</li>

<li>Working in Swift at all levels – from networking and websockets to user interfaces and live video.</li><li>Demonstrating rigor with code quality, best practices, and code review.</li><li>Testing code with tools like XUnit.</li><li>Collaborating across engineering with designs, code reviews, and whiteboard sessions. We strive to eliminate errors and wasted cycles developing code.</li><li>Effectively manage our release cycles, balancing feature development with infrastructure investment.&nbsp;</li><li>Collaborate with Android, Backend, and Data Science to build features.</li><li>Work with Product and Design to iterate on and define product scope and features.</li><li>Implement engineering processes and policies that emphasize quality and progress to shape the future of mobile at Citizen.&nbsp;</li>

<li>Bachelor’s Degree in Computer Science or related field&nbsp;</li><li>5+ years experience as a developer building applications, with 3+ years working on iOS applications. </li><li>Proficient in Swift, or Objective-C, with a deep understanding iOS development best practices a plus.</li><li>Solid understanding of build tools like Carthage or CocoaPods.</li><li>Enjoys coaching and collaborating with others.</li><li>Experience building reusable components</li>

<div><b><span style="font-size: 11pt">About Citizen</span></b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div>

<li>Develop a deep neural network for audio flagging to improve operational efficiency</li><li>Develop a Churn model to help determine when a customer is about to churn from Citizen&nbsp;</li><li>Help determine how users are targeted for notifications</li><li>Design feed ranking algorithms to improve business objects, including: Shares, Sign-ups, etc.</li><li>Develop models for moderating video content (TV/Games, No content, etc.)&nbsp;</li><li>Select best thumbnails from a list of videos and ranking videos within an incident</li>

<li>Computer Science degree or Machine Learning related degree; or equivalent work experience in the field</li><li>Good theoretical grounding in core Machine Learning concepts and techniques</li><li>Ability to reason about and grasp the intuition behind fundamental principles of Linear Algebra, Statistics, Probability </li><li>Experience with a number of ML techniques and frameworks, e.g. data discretization, normalization, sampling, linear regression, decision trees, SVMs, deep neural networks, etc</li><li>Familiarity with one or more DL software frameworks such as TensorFlow, PyTorch</li><li>3+ years experience leading and delivering effective ML solutions for large scale production use cases</li>

<li>Experience with large-scale systems and data, e.g. BigQuery, Kafka</li><li>Familiarity with distributed systems</li><li>Experience with one or more DL software frameworks such as TensorFlow, PyTorch</li><div><br></div>

<div><b>About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div><div><br></div><div><b>Why Is This Role Important?</b></div><div><br></div><div>Our team builds and manages infrastructure to ingest and analyze data feeds used to send out safety alerts. We’ve built custom hardware that enables us to do this efficiently. As a Technical Program Manager, you’ll own metrics related to the expansion and build-out of our hardware fleet, including planning, inventory, build, QA, and deployment.</div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.

Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.
We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund. 

Why Is This Role Important?

Our team builds and manages infrastructure to ingest and analyze data feeds used to send out safety alerts. We’ve built custom hardware that enables us to do this efficiently. As a Technical Program Manager, you’ll own metrics related to the expansion and build-out of our hardware fleet, including planning, inventory, build, QA, and deployment.


<li>Develop monthly deployment plans and coordinate engineering and operational dependencies</li><li>Coordinate all hardware inventory and procurement</li><li>Assemble and QA hardware devices alongside our engineering team</li><li>Work with deployment partner to coordinate all installation and maintenance schedules</li><li>Manage real estate contracts with colocation centers</li><li>Monitor device metrics to identify potential issues and facilitate resolution</li><li>Provide feedback on product roadmap as relates to our hardware program</li><li>Travel to new cities when necessary to conduct research prior to launch</li>

<li>Experience managing complex programs across multiple geographic locations&nbsp;</li><li>Ability to precisely and effectively communicate with technical and non-technical audiences</li><li>A+ problem-solver, thinking critically to get to the root of problems</li><li>Hands-on experience with hardware/software technical support</li><li>Basic experience with IT concepts such as network configuration and remote device admin</li><li>Comfort managing complex spreadsheets or equipment databases</li><li>Interest in RF theory or experience with HAM radios, SDR, or other RF devices are a plus</li>

<div><b style="font-size: 11pt">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div><div><br></div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.

Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.
We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund. 



<li>Our core challenges come from intersecting our growing internal datasets on user behavior and real time crime, fire, and medical incidents with large, messy external datasets from governmental and private sources.</li><li>Work with a wide array of real-world data sources, with an inclination towards experimentation, to find new and better data sources that allow us to further customize our users’ notifications and overall experience.</li><li>Lead projects that derive value from our unique, rich, and rapidly growing data.</li><li>Distilling questions, wrangling data, and driving decisions with data analytics.&nbsp;</li><li>Work with Engineering to evangelize data best practices and implement data analytics solutions.</li><li>Working with Product to inform prioritization of roadmap through data analytics</li>

<li>Bachelor’s Degree in Computer Science, Math, Statistics, or related field.</li><li>5+ years of experience in data science or analytics.</li><li>Proficiency in programming/scripting and experience with statistical packages like R, Python/Pandas, etc.</li><li>Strong knowledge of relational databases and ability to write SQL code at an expert level. </li><li>Aptitude with numbers, intellectual curiosity about metrics and measuring impact.</li><li>Enjoys teaching and collaborating with others.</li>

<div><b style="font-size: 18px">About Citizen</b></div><div>Citizen’s mission is to protect the world by building a global safety network of people protecting each other via our free iOS/Android app. The network is powered by technology that generates instant alerts about public safety emergencies—as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.</div><div><br></div><div><b style="font-size: 18px">About the Team</b></div><div>The National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a member of the Operations team. Citizen’s National Operations Team consists of former journalists, copywriters, content creators, and first responders, who all have a passion for keeping their communities safe and informed.&nbsp;</div><div><br></div><div><b style="font-size: 18px">Role Description</b></div><div>Citizen is searching for an National Operations Manager who will play a key role in leading our mission critical 24/7 National Operations Center. This role reports to the Head of Operations. In this role, you will lead a high-performing team of analysts and writers motivated by keeping millions of our users safe and informed. As a team leader you will cultivate happiness while guiding the team through feedback, mentoring, development, and engagement. This means helping set team goals and then using data to efficiently measure and guide team performance to achieve them.</div><div><br></div><div><i>Please note that we run a 24/7/365 operation and candidates must have the flexibility to regularly work one weekend day.</i></div>

About Citizen
Citizen’s mission is to protect the world by building a global safety network of people protecting each other via our free iOS/Android app. The network is powered by technology that generates instant alerts about public safety emergencies—as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.

About the Team
The National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a member of the Operations team. Citizen’s National Operations Team consists of former journalists, copywriters, content creators, and first responders, who all have a passion for keeping their communities safe and informed. 

Role Description
Citizen is searching for an National Operations Manager who will play a key role in leading our mission critical 24/7 National Operations Center. This role reports to the Head of Operations. In this role, you will lead a high-performing team of analysts and writers motivated by keeping millions of our users safe and informed. As a team leader you will cultivate happiness while guiding the team through feedback, mentoring, development, and engagement. This means helping set team goals and then using data to efficiently measure and guide team performance to achieve them.

Please note that we run a 24/7/365 operation and candidates must have the flexibility to regularly work one weekend day.


<li>Set and clearly communicate direction and goals while providing regular coaching and feedback for continuous performance improvement.</li><li>Ensure team members are happy, effective, and growing in their career and work experiences.</li><li>Support and hold team accountable for the effective handling of major incidents that require urgent / sensitive handling.</li><li>Monitor operational metrics and response times and redirect team activities as needed.</li><li>Work with leadership to set team goals and establish reporting processes that ensure leadership is always in the loop.</li><li>Partner with cross-functional peers to ensure best practices are shared and the entire Operations team is operating at the highest standards.</li><li>Help build the team and broader company through management projects such as recruiting, training, defining policies and processes.</li><li>Research and verify reported information on key events to ensure accurate alerts are shared with the Citizen network.</li>

<li>At least 1-3+ years of direct people management experience (preferably in high-growth startups).</li><li>Superior leadership skills with proven ability to effectively manage and develop a diverse team of people into a cohesive high-performing team.</li><li>Strong operational background and a track-record of analytically setting goals and then leading, inspiring, and motivating others to deliver and measuring results.</li><li>Flexible and open to constantly-changing priorities and managing multiple tasks simultaneously within tight time frames.</li><li>Experience working in a 24/7 Customer Success / Safety / Security operations center a plus.</li>

<div><b><i>Please note that afternoon hours are from 2pm - 11pm, five days a week. </i></b></div><div><br></div><div><b style="font-size: 18px">About Citizen</b></div><div>Citizen’s mission is to protect the world by building a global safety network of people protecting each other via our free iOS/Android app. The network is powered by technology that generates instant alerts about public safety emergencies—as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.</div><div><br></div><div><b style="font-size: 18px">About the Team</b></div><div>The National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a Safety Alert Writer. Many of Citizen’s Safety Alert Writers are former journalists, copywriters, content creators, and first responders—but most importantly have a passion for keeping their communities safe and informed.&nbsp;</div><div><br></div><div><b style="font-size: 18px">Role Description</b></div><div>We are looking for collaborative and mission-driven problem solvers to join our growing National Operations Center. Safety Alert Writers<b>&nbsp;</b>are responsible for managing a specific territory, sometimes an entire city, for developing public safety emergencies during their shifts. The majority of their time is spent monitoring and listening to various data and audio sources in order to collect, process, and translate safety notifications to millions of Citizen users in real-time and help them stay safe.</div><div><br></div><div><i style="font-size: 11pt">Please note that we run a 24/7/365 operation and new team members who have the flexibility to take on weekend shifts are more likely to be considered.</i></div>

Please note that afternoon hours are from 2pm - 11pm, five days a week. 

About Citizen
Citizen’s mission is to protect the world by building a global safety network of people protecting each other via our free iOS/Android app. The network is powered by technology that generates instant alerts about public safety emergencies—as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.

About the Team
The National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a Safety Alert Writer. Many of Citizen’s Safety Alert Writers are former journalists, copywriters, content creators, and first responders—but most importantly have a passion for keeping their communities safe and informed. 

Role Description
We are looking for collaborative and mission-driven problem solvers to join our growing National Operations Center. Safety Alert Writers are responsible for managing a specific territory, sometimes an entire city, for developing public safety emergencies during their shifts. The majority of their time is spent monitoring and listening to various data and audio sources in order to collect, process, and translate safety notifications to millions of Citizen users in real-time and help them stay safe.

Please note that we run a 24/7/365 operation and new team members who have the flexibility to take on weekend shifts are more likely to be considered.


<li>Educate and empower users to keep them safe through real-time reporting on crime and public safety emergencies</li><li>Monitor, interpret, and moderate multiple streams of data including police scanners</li><li>Exercise superb editorial judgment on sensitive subject matter</li><li>Research local news in Citizen’s coverage areas</li><li>Collaborate with colleagues to investigate breaking national or international stories</li><li>Craft social media posts on developing incidents</li>

<li>Bachelor’s degree</li><li>Fluent in English; excellent writer with flawless grammar</li><li>Bilingual in English/Spanish a plus</li><li>60+ WPM typing speed (visit: <a href="https://www.ratatype.com/typing-test/" class="postings-link">https://www.ratatype.com/typing-test/</a> to confirm)</li><li>Resilient, resourceful, and adaptable</li><li>Conscientious, demonstrating a high attention to detail</li><li>Ability to multitask and effectively prioritize</li><li>Ex-journalists, reporters, editors, writers, producers, first responders, public safety officials, criminology buffs; experience in another creative field, startup, or fast-paced environment a plus</li><li>Bonus: experience using Citizen and listening to police radio</li>

Safety Alert Writer (Afternoon), National Operations Center

<div><i><b>Please note that we run a 24/7 operation and Safety Alert Writers working the overnight shift have an hourly rate that is 19% higher than daytime shifts. </b></i></div><div><br></div><div><b style="font-size: 18px">About Citizen</b></div><div>Citizen’s mission is to protect the world by building a global safety network of people protecting each other via our free iOS/Android app. The network is powered by technology that generates instant alerts about public safety emergencies—as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.</div><div><br></div><div><b style="font-size: 18px">About the Team</b></div><div>The National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a Safety Alert Writer. Many of Citizen’s Safety Alert Writers are former journalists, copywriters, content creators, and first responders—but most importantly have a passion for keeping their communities safe and informed.&nbsp;</div><div><br></div><div><b style="font-size: 18px">Role Description</b></div><div>We are looking for collaborative and mission-driven problem solvers to join our growing National Operations Center. Safety Alert Writers<b>&nbsp;</b>are responsible for managing a specific territory, sometimes an entire city, for developing public safety emergencies during their shifts. The majority of their time is spent monitoring and listening to various data and audio sources in order to collect, process, and translate safety notifications to millions of Citizen users in real-time and help them stay safe.</div><div><br></div><div><i style="font-size: 11pt">Please note that we run a 24/7/365 operation and new team members who have the flexibility to take on weekend shifts are more likely to be considered.</i></div>

Please note that we run a 24/7 operation and Safety Alert Writers working the overnight shift have an hourly rate that is 19% higher than daytime shifts. 

About Citizen
Citizen’s mission is to protect the world by building a global safety network of people protecting each other via our free iOS/Android app. The network is powered by technology that generates instant alerts about public safety emergencies—as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.

About the Team
The National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a Safety Alert Writer. Many of Citizen’s Safety Alert Writers are former journalists, copywriters, content creators, and first responders—but most importantly have a passion for keeping their communities safe and informed. 

Role Description
We are looking for collaborative and mission-driven problem solvers to join our growing National Operations Center. Safety Alert Writers are responsible for managing a specific territory, sometimes an entire city, for developing public safety emergencies during their shifts. The majority of their time is spent monitoring and listening to various data and audio sources in order to collect, process, and translate safety notifications to millions of Citizen users in real-time and help them stay safe.

Please note that we run a 24/7/365 operation and new team members who have the flexibility to take on weekend shifts are more likely to be considered.


Safety Alert Writer (Overnight), National Operations Center

<div><b style="font-size: 18px">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div><div><br></div><div><br></div><div><b style="font-size: 18px">Role Summary</b></div><div><br></div><div><span style="font-size: 14.6667px">Citizen is searching for a Product Researcher who will play a key role in understanding the needs and motivations of our users, our Guardian community, and our partners in the public sector (Police Departments / Fire Departments / First Responders / Mayors / Governors / State and Government). In this role, you will be responsible for gathering insights using qualitative and quantitative methods that will drive our product roadmap and strategy.</span></div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.

Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.
We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund. 


Role Summary

Citizen is searching for a Product Researcher who will play a key role in understanding the needs and motivations of our users, our Guardian community, and our partners in the public sector (Police Departments / Fire Departments / First Responders / Mayors / Governors / State and Government). In this role, you will be responsible for gathering insights using qualitative and quantitative methods that will drive our product roadmap and strategy.


<li>Create, develop, and foster relationships with Government agencies, first responders, etc. to bring Citizen nationwide</li><li>Work closely with product teams to identify important research questions</li><li>Introduce the discipline of research to Citizen, while advocating for people who use our products</li><li>Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions</li><li>Generate insights that shape how product teams think about medium and long-term product strategy</li><li>Work cross-functionally with product management, data science, engineering, and marketing</li><li>Communicate insights in creative and compelling ways</li><li>Hire and grow a team of researchers</li>

<li>B.A/B.S. in Computer Science, Human Computer Interaction, Experimental Psychology, or a related field</li><li>5+ years work experience, ideally in consumer tech, growth-stage companies, or a design consultancy</li><li>Prior experience working with consumer products at scale</li><li>Ability to ask, as well as answer, meaningful and impactful questions</li><li>Self­-starter with ability to multi­task and manage time effectively under tight deadlines</li><li>True entrepreneurial mindset with the ability to operate successfully in a growth­ company environment</li>

User Experience Research Manager / User Experience Researcher

<div><b style="font-size: 18px">About Citizen</b></div><div><br></div><div>Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.</div><div><br></div><div>Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.</div><div>We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.</div><div><br></div><div>Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund.&nbsp;</div><div><br></div><div><br></div><div><b style="font-size: 18px">Role Summary</b></div><div><br></div><div><span style="font-size: 14.6667px">As Lead Recruiter, your primary responsibility will be to partner with hiring managers across all aspects of the recruiting funnel. You will perform full-cycle sourcing and recruiting with an emphasis on technical positions. You will be responsible for providing a best in class experience for all candidates, and will contribute to Citizen's diversity and inclusion initiatives. Supporting the development of scalable and repeatable recruiting processes is at the forefront of this role.</span></div>

About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By growing situational awareness and visibility, we are making communities safer than ever before.

Since our launch in New York, over 10% of New Yorkers have now used Citizen, and that growth is accelerating. We're now live in San Francisco, Los Angeles, Philadelphia, and Baltimore, with many more cities on the way. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car.
We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital, 8VC, and Founder’s Fund. 


Role Summary

As Lead Recruiter, your primary responsibility will be to partner with hiring managers across all aspects of the recruiting funnel. You will perform full-cycle sourcing and recruiting with an emphasis on technical positions. You will be responsible for providing a best in class experience for all candidates, and will contribute to Citizen's diversity and inclusion initiatives. Supporting the development of scalable and repeatable recruiting processes is at the forefront of this role.


<li>Collaborate with hiring managers to understand business requirements and objectives</li><li>Execute full-cycle recruiting across all disciplines with heavy emphasis on technical recruiting</li><li>Consistently deliver results in filling open requisitions with an excellent eye for top-tier and engaged candidates</li><li>Generate a high-volume pipeline of qualified candidates</li><li>Implement creative sourcing strategies and recruiting campaigns </li><li>Continuously develop methods to improve processes</li><li>Find innovative ways to seek out talent and maximize efficiency of our assessment process</li>

<li>3-5 years of full-cycle recruiting experience in a fast-paced environment</li><li>Proven results-oriented track record of meeting or exceeding established metrics and goals</li><li>Knowledge of recruiting and sourcing tools</li><li>Proficiency in using modern applicant tracking systems</li><li>Keen judgment of people’s motivations, potential, and fit</li><li>Strong drive and organization</li>

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Safety Alert Writer (Afternoon), National Operations Center

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User Experience Research Manager / User Experience Researcher